FAQ
GENERAL
Brooke Blaze Account. To register for BrookeBlaze.com and receive our Newsletter, you may sign up for a free account. You may unsubscribe at anytime at the link at the bottom of any newsletter.
BB Rewards. BB Rewards is a special program where a customer can earn loyalty points. When ordering with Brooke Blaze, customers can ear 5 points per $1 spent. Customers may also gain loyalty points by completing various tasks such as following us on social media, etc. When one earn loyalty points, those points can be used to increase to VIP Tiers and to redeem points for rewards. Sign up is optional and free.
Email & Electronic Messages. If you place an order through our website or the Shop app using an email or mobile number, you are automatically added to our email list. Upon receiving emails, you are able to unsubscribe at any time.
PRODUCT INFORMATION
Do you white label your beauty products? Absolutely not! 100% of our Beauty & Body products are handmade and formulated in house. We do this to make sure to use raw materials & ingredients to keep our body products vegan, and use the least amount of ingredients needed for our formulations. We know what goes into our products if we’re the ones creating the products! We personally source our ingredients—this means we verify the validity for fair trade status, endangered or extinction status, and sustainability measures on the environment to use these items when formulating our products. By doing this, we always know what goes into our products. Lastly, we create each recipe from scratch. We develop our recipes and test products for up to five years to ensure stability, quality, and sustainability.
What is the shelf life of the products sold on the website? We can only guarantee that all Brooke Blaze products contains an average shelf life of up to six months if kept properly, which is in a cool, dark place between 55ºF and 75ºF. All other branded products, we are unable to guarantee performance or shelf life, but will provide that supplier’s information for further direct support and warranty information.
Where do your products come from? Our Brooke Blaze branded beauty and home products are created in Los Angeles, California by our in-house Brooke Blaze team. These products are never private-labeled, unless specified on product label and product webpage. By us creating these products ourselves, we can ensure authenticity, pureness, freshness, sanitariness, and control the manufacturing process of our products.
Our third-party products we source from around the world. We include the origin of the product at each product webpage. We believe in the process of fair-trade and public equity to obtain these products and we uphold these values in sourcing goods and commodities for Brooke Blaze. Many of our vendors we have 5+ year relationships with and are very well aware of their trade journeys and practices of these sourced items.
What does minimal ingredients mean? This is a term that is used across the Brooke Blaze website. This phrase means we’ve minimized ingredients, chemicals, and fillers that are found in typical beauty recipes for the body. Some products can be harmful to the skin and this is due to the unnecessary addition of these items to commercialized products.
GIFT CARDS
Gift Cards are great items for friends & family! Upon ordering a Brooke Blaze Gift Card, you will receive an electronic Brooke Blaze Gift Card with a specific denomination. Gift Card denominations range from $25 to $500. Once a Gift Card is purchased, the card is sent immediately to the email information provided.
SHIPPING
What are the processing times? Processing takes up to two days. Once processed, orders are then shipped out.
How does my order ship? We offer domestic shipping through UPS and sometimes USPS. For APO, diplomatic, and international shipping, we ship through DHL and USPS.
Do I have to pay for shipping? We offer free shipping on orders $50.00 and up, shipping to addresses located in the 48 continental United States. Orders under $50.00 will incur a flat fee of $15.00 for shipping and handling. Orders shipping to eligible U.S. Territories will incur a $3 handling fee plus shipping fees.
Canada and Northern Territories orders will incur a $3 handling fee plus shipping fees. United Kingdom orders will incur a $5 handling fee plus shipping fees. Europe orders will incur a $5 handling fee plus shipping fees.
Where do you ship? We ship to the 48 continental United States. Territories such as Alaska (AK), Hawaii (HI), Puerto Rico (PR) and U.S. Virgin Islands (USVI) however, shipping costs and a handling fee of $3 will be adjusted and charged at checkout.
We also deliver to APO/FPO, and certain diplomatic addresses. Please make sure to order items in accordance to your province, as we are not responsible for confiscated, prohibited items by customs, during shipping.
We offer international shipping to: United Kingdom, European Union, and Europe Regions. Countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and Vatican City. We will continue to add more countries in the future.
LOCAL DELIVERY
Do you offer local delivery? At this time we do not offer Delivery.
RETURN POLICY
We thank you for your purchase, but if you are not completely satisfied with your items for any reason, we will be happy to assist you. All return inquiries must be received within fourteen (14) days after the order was received. Because of the personal nature of our products, we do not accept physical returns; but you may be eligible for a refund via store credits, via original or substituted payment, or product replacement. Additional information can be found here https://www.brookeblaze.com/pages/refunds