Política de envío

Stock Availability. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and then contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

What are your processing times? Processing takes up to two days. Once processed, orders are then shipped out.

When does my order ship? Orders process up to two days. Once processed and prepared, orders are then shipped out. We pride ourselves in confirming and shipping orders in a minimal amount of time. This process from order to ship may take up to 4 days. If an order will take longer than a week, support will contact the customer for further information.

How does my order ship? We offer domestic shipping through UPS and sometimes USPS. For APO, diplomatic, and international shipping, we ship through DHL and USPS.

Do I have to pay for shipping? We offer free shipping on orders $50.00 and up, shipping to addresses located in the 48 continental United States. Orders under $50.00 will incur a flat fee of $15.00 for shipping and handling. Orders shipping to eligible U.S. Territories will incur a $3 handling fee plus shipping fees.

Canada and Northern Territories orders will incur a $3 handling fee plus shipping fees. United Kingdom orders will incur a $5 handling fee plus shipping fees. Europe orders will incur a $5 handling fee plus shipping fees.

Where do you ship? We ship to the 48 continental United States. We deliver to P.O. Boxes through USPS. Deliveries to territories such as Alaska (AK), Hawaii (HI), Puerto Rico (PR) and U.S. Virgin Islands (USVI) however, shipping costs and a handling fee of $3 will be adjusted and charged at checkout. We also deliver to APO/FPO, and certain diplomatic addresses. Please make sure to order items in accordance to your province, as we are not responsible and do not order refunds or replacements for confiscated, prohibited items by customs, during shipping.

We offer international shipping to: United Kingdom, European Union, and Europe Regions. Countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and Vatican City. We will continue to add more countries in the future.

Do you deliver to APO addresses? Yes we do! Our military and diplomatic members absolutely need self-care! Please make sure to order items in accordance to your province, as we are not responsible for confiscated, prohibited items by customs, during shipping.

Can I change the delivery address for my order? For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the package has been shipped, we are unable to change the delivery address.

Long Delivery Times. We try our best to stay within our processing and shipping time frames so you can get your items quickly. If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

My item will not ship because it is out of stock. What happens? Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. We will fill the item and replace with a like item in the order. In other instances, we will fulfill the available products to you, and then contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Tracking Notifications. Customers will receive a tracking link once an order has been shipped from our warehouse, which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Duties & Taxes. For international shipping, applicable duties, taxes, and shipping costs will be displayed at the Checkout screen. These prices will vary by region.

Sales Tax. Sales tax has already been applied to the price of the goods as displayed at the Checkout screen.

Cancellations. If you change your mind about your order, you may request cancelation through our Support channel before the order is shipped from our warehouse. Once the order has already been dispatched from the warehouse, you may request a refund.

Insurance. Parcels are insured for loss and damage up to the value as stated by the courier.

Process For Parcel Damaged In-Transit. If you have received a delivery and it is damaged, please check items to ensure the condition (new, broken, etc.) as we try our best to properly pack orders to ensure items are shipped safely. If items are damaged, please contact us through Support. We will do our best to work with the courier, but you may need to provide additional information directly to the courier for the investigation. Once the courier has conducted an investigation and deem the claim complete, we will process a refund or replacement at the customer’s request.

Process For Parcel Lost In Transit. Please contact Support if you suspect your package has been lost in transit. We will do our best to work with the courier, but you may need to provide additional information directly to the courier for the investigation. Once the courier has conducted an investigation and deem the parcel lost, we will process a refund or replacement at the customer’s request.